Microsoft Dynamics 365 CRM -Functional
Elevate your skills with Microsoft Dynamics 365 CRM -Functional Training
Microsoft Dynamics 365 CRM -Functional
Microsoft Dynamics 365 CRM (Customer Relationship Management) is a comprehensive, cloud-based solution designed to streamline and enhance customer engagement processes. It offers a suite of integrated tools for sales, customer service, marketing, and field service, empowering businesses to nurture relationships, improve customer satisfaction, and drive growth. Dynamics 365 CRM enables organizations to track customer interactions, manage leads and opportunities, and deliver personalized experiences using data-driven insights and AI capabilities. Its flexibility and scalability make it suitable for businesses of all sizes, while its seamless integration with other Microsoft products like Power BI, Office 365, and Azure enhances productivity and collaboration.
Prerequisites(Optional)
- Knowledge of sales, marketing, customer service, or field service workflows.
- Basic understanding of Customer Relationship Management principles.
Upon Completion of this Course, you will accomplish following
- Gain in-depth knowledge of Dynamics 365 CRM modules, including Sales, Customer Service, Marketing, and Field Service.
- Customize dashboards, reports, and views to deliver actionable insights.
- Automate and streamline sales, marketing, and customer service operations.
- Develop the skills needed for roles such as Dynamics 365 Functional Consultant, CRM Administrator, or Business Analyst.
| Course Name | Course Content | Durations (hrs) | Delivery Mode |
|---|---|---|---|
|
Microsoft Dynamics 365 CRM -Functional |
40 hrs |
Online/ In-class |
|
How does Microsoft Dynamics 365 CRM -Functional help a business?
- Centralizes customer data, making it easier to manage interactions, track history, and understand customer needs.
- Provides sales teams with real-time insights, lead prioritization, and forecasting tools to close deals faster.
- Empowers support teams with tools to resolve issues quickly and efficiently through case management and knowledge bases.
- Adapts to changing business needs with customizable workflows, forms, and modules tailored to industry-specific requirements.
What qualities/skills in trainees help
- Awareness of key business processes such as sales, marketing, customer service, and field operations..
- Ability to interpret and work with data, which is essential for reporting and CRM analytics.
- Understanding customer-centric approaches to improve satisfaction and retention.
- Understanding customer-centric approaches to improve satisfaction and retention..
Job Heading
- Microsoft Dynamics 365 CRM Functional Consultant
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Benefits of Microsoft Dynamics 365 CRM -Functional training
Upon Completion of this Course, you will accomplish following
- Proficient in advanced C# programming techniques,Delegates, events, and lambda expressions.
- Develop cross-platform applications using .NET Core and .NET 6+.
- Develop RESTful APIs with proper security (JWT, OAuth2)
- Design and manage complex databases using Entity Framework Core.
Career Advancement:
Microsoft Dynamics 365 CRM -Functional training equips you with in-demand skills, opening up diverse career opportunities in fields such as data science, machine learning engineering, and AI research.
Higher Earning Potential
Proficiency in .net can lead to lucrative job offers and salary increments, as organizations value professionals who can leverage .net technologies to drive business growth and innovation.
Enhanced Problem-Solving Skills
Microsoft Dynamics 365 CRM -Functional training fosters critical thinking and problem-solving abilities by teaching you to develop and implement AI algorithms to tackle complex real-world challenges.
Adaptability to Technological Advances
Microsoft Dynamics 365 CRM -Functional training keeps you updated with the latest advancements in artificial intelligence, ensuring you remain competitive in an ever-evolving technological landscape.
Increased Demand:
With the growing adoption of Microsoft Dynamics 365 CRM -Functional across industries, there is a surge in demand for skilled Microsoft Dynamics 365 CRM -Functional professionals who can design, develop, and deploy AI solutions to address various business needs.
• Competitive Advantage
Companies that invest in Microsoft Dynamics 365 CRM -Functional training for their workforce gain a competitive edge by leveraging AI technologies to enhance operational efficiency, customer satisfaction, and overall business performance. Having Microsoft Dynamics 365 CRM -Functional -trained employees allows you to stay ahead in the rapidly evolving digital landscape.
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