Dynamics 365 Customer Engagement
Elevate your skills with Dynamics 365 Customer Engagement Training
Dynamics 365 Customer Engagement
Dynamics 365 Customer Engagement is a suite of applications within Microsoft Dynamics 365 that focuses on managing and enhancing customer relationships. It encompasses modules like Sales, Customer Service, Marketing, and Field Service, enabling businesses to deliver personalized and seamless customer experiences. The platform helps track interactions across various touchpoints, automate workflows, and gain actionable insights through AI-powered analytics. With its cloud-based architecture, Dynamics 365 Customer Engagement ensures accessibility, scalability, and real-time collaboration, integrating seamlessly with Microsoft tools like Power BI, Office 365, and Power Platform. It empowers organizations to build stronger customer connections, drive operational efficiency, and achieve business growth.
Prerequisites(Optional)
- Basic experience with customizing forms, views, and workflows in Dynamics 365.
- Strong orientation toward delivering customer-centric solutions.
- Understanding of importing, exporting, and managing customer data.
- Basic understanding of CRM principles and processes.
- Familiarity with sales, marketing, customer service, or field service operations.
Upon Completion of this Course, you will accomplish following
- Basic experience with customizing forms, views, and workflows in Dynamics 365.
- Strong orientation toward delivering customer-centric solutions.
- Understanding of importing, exporting, and managing customer data.
- Basic understanding of CRM principles and processes.
- Familiarity with sales, marketing, customer service, or field service operations.
| Course Name | Course Content | Durations (hrs) | Delivery Mode |
|---|---|---|---|
|
Dynamics 365 Customer Engagement |
40 hrs |
Online/ In-class |
|
How does Dynamics 365 Customer Engagement help a business?
- Helps businesses deliver personalized and consistent experiences across all touchpoints.
- Optimizes sales processes with lead scoring, opportunity management, and sales forecasting
- Facilitates faster issue resolution with tools like case management, knowledge bases, and automated workflows
- Tracks campaign performance in real-time, providing insights to refine strategies and improve ROI.
- Enhances technician productivity and customer satisfaction with mobile tools and predictive maintenance capabilities
What qualities/skills in trainees help
- Capability to map CRM functionalities to real-world business requirements.
- Willingness to stay updated on Dynamics 365 features and industry trends.
- Skills to focus on critical business processes and CRM configurations.
- Familiarity with sales, marketing, customer service, or field service operations.
Job Heading
- Dynamics 365 Customer Engagement Functional Consultant
- Business Analyst
- Solution Designer
- Implementation Specialist
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Benefits of Dynamics 365 Customer Engagement training
Upon Completion of this Course, you will accomplish following
- Proficient in advanced C# programming techniques,Delegates, events, and lambda expressions.
- Develop cross-platform applications using .NET Core and .NET 6+.
- Develop RESTful APIs with proper security (JWT, OAuth2)
- Design and manage complex databases using Entity Framework Core.
Career Advancement:
Dynamics 365 Customer Engagementt training equips you with in-demand skills, opening up diverse career opportunities in fields such as data science, machine learning engineering, and AI research.
Higher Earning Potential
Proficiency in .net can lead to lucrative job offers and salary increments, as organizations value professionals who can leverage .net technologies to drive business growth and innovation.
Enhanced Problem-Solving Skills
Dynamics 365 Customer EngagementI training fosters critical thinking and problem-solving abilities by teaching you to develop and implement AI algorithms to tackle complex real-world challenges.
Adaptability to Technological Advances
Dynamics 365 Customer Engagement training keeps you updated with the latest advancements in artificial intelligence, ensuring you remain competitive in an ever-evolving technological landscape.
Increased Demand:
With the growing adoption of Dynamics 365 Customer Engagement across industries, there is a surge in demand for skilled Dynamics 365 Customer Engagement professionals who can design, develop, and deploy AI solutions to address various business needs.
• Competitive Advantage
Companies that invest in Dynamics 365 Customer Engagement training for their workforce gain a competitive edge by leveraging AI technologies to enhance operational efficiency, customer satisfaction, and overall business performance. Having Dynamics 365 Customer Engagement-trained employees allows you to stay ahead in the rapidly evolving digital landscape.
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