Microsoft Dynamics 365 CRM -Technical
Elevate your skills with Microsoft Dynamics 365 CRM -Technical Training
Microsoft Dynamics 365 CRM -Technical
Microsoft Dynamics 365 CRM is a cloud-based customer relationship management platform that integrates sales, customer service, marketing, and field service functionalities to help businesses optimize customer engagement and operational efficiency. Built on Microsoft’s Azure cloud platform, it offers advanced features like AI-driven insights, predictive analytics, and seamless integration with other Microsoft products like Office 365, Teams, and Power Platform. Its modular architecture enables businesses to tailor the system to their specific needs, leveraging tools like Power BI for analytics, Power Automate for workflow automation, and Dataverse for centralized data storage. Dynamics 365 CRM supports customization through a robust set of APIs, low-code tools, and developer-friendly environments, making it scalable and adaptable for businesses of all sizes
Prerequisites(Optional)
- Experience with programming languages like C#, JavaScript, or TypeScript for customizations and extensions..
- Familiarity with SQL and Microsoft Dataverse for managing and querying CRM data.
- Knowledge of HTML, CSS, and web services (REST, OData) for customizing forms and views.
Upon Completion of this Course, you will accomplish following
- Understand core concepts of customer relationship management and how Dynamics 365 CRM enhances sales, customer service, marketing, and field service processes.
- Customize forms, views, dashboards, and workflows using low-code and no-code tools.
- Integrate Dynamics 365 with other systems using APIs and middleware
- Manage security roles, permissions, and user accounts to ensure data integrity and compliance
| Course Name | Course Content | Durations (hrs) | Delivery Mode |
|---|---|---|---|
|
Microsoft Dynamics 365 CRM -Technical |
40 hrs |
Online/ In-class |
|
How does Microsoft Dynamics 365 CRM -Technical help a business?
- Technical features such as workflows, business rules, and Power Automate allow businesses to automate repetitive tasks, reduce errors, and increase productivity
- Dynamics 365 integrates with Microsoft’s ecosystem (Office 365, Teams, Power Platform) and third-party applications, ensuring smooth communication and workflow between tools
- Cloud-based deployment and mobile apps ensure employees can access data and tools anytime, anywhere, improving responsiveness and collaboration
- With flexible pricing and a subscription-based model, Dynamics 365 CRM minimizes upfront investment while providing robust capabilities, reducing the total cost of ownership.
What qualities/skills in trainees help
- Knowledge of customer relationship management principles and business processes is essential for grasping how Dynamics 365 CRM functions.
- Ability to interact with stakeholders, gather requirements, and explain technical details in simple terms.
- Understanding the basics of project management can help in planning and executing CRM implementations or upgrades efficiently.
Job Heading
- Microsoft Dynamics 365 CRM Technical Consultant
- Microsoft Dynamics 365 CRM Specialist.
Microsoft Dynamics 365 CRM Developer
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Benefits of Microsoft Dynamics 365 CRM -Technical training
Upon Completion of this Course, you will accomplish following
- Proficient in advanced C# programming techniques,Delegates, events, and lambda expressions.
- Develop cross-platform applications using .NET Core and .NET 6+.
- Develop RESTful APIs with proper security (JWT, OAuth2)
- Design and manage complex databases using Entity Framework Core.
Career Advancement:
Microsoft Dynamics 365 CRM -Technical training equips you with in-demand skills, opening up diverse career opportunities in fields such as data science, machine learning engineering, and AI research.
Higher Earning Potential
Proficiency in .net can lead to lucrative job offers and salary increments, as organizations value professionals who can leverage .net technologies to drive business growth and innovation.
Enhanced Problem-Solving Skills
Microsoft Dynamics 365 CRM -Technical training fosters critical thinking and problem-solving abilities by teaching you to develop and implement AI algorithms to tackle complex real-world challenges.
Adaptability to Technological Advances
Microsoft Dynamics 365 CRM -Technical training keeps you updated with the latest advancements in artificial intelligence, ensuring you remain competitive in an ever-evolving technological landscape.
Increased Demand:
With the growing adoption of AI across industries, there is a surge in demand for skilled Microsoft Dynamics 365 CRM -Technical professionals who can design, develop, and deploy AI solutions to address various business needs.
• Competitive Advantage
Companies that invest in Microsoft Dynamics 365 CRM -Technical training for their workforce gain a competitive edge by leveraging AI technologies to enhance operational efficiency, customer satisfaction, and overall business performance. Having Microsoft Dynamics 365 CRM -Technical -trained employees allows you to stay ahead in the rapidly evolving digital landscape.
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